Question: Does the organization enable continuous learning through newsletters, threat digests, or micro-learning?
Why This Matters
Continuous reinforcement keeps awareness alive between formal trainings. Regular updates embed security into daily routines.
Maturity
0 — Unaware
No ongoing awareness communications.
No ongoing awareness communications.
1 — Ad Hoc
Occasional emails after incidents.
Occasional emails after incidents.
2 — Defined
Monthly newsletter or digest launched.
Monthly newsletter or digest launched.
3 — Managed
Open-rate and engagement metrics tracked.
Open-rate and engagement metrics tracked.
4 — Integrated
Topics sourced from incident and threat feeds.
Topics sourced from incident and threat feeds.
5 — Optimized
Personalized micro-learning sent via LMS or chatbots.
Personalized micro-learning sent via LMS or chatbots.
How to Level Up
| From → To | Actions |
|---|---|
| 0 → 1 | Send incident learners postmortems. |
| 1 → 2 | Launch monthly newsletter with awareness tips. |
| 2 → 3 | Track open rates and feedback. |
| 3 → 4 | Include global threat updates and case studies. |
| 4 → 5 | Use micro-modules pushed to users periodically. |
Enablers
- People: Comms Team, CISO, HR Awareness Lead
- Process: Plan → Publish → Measure
- Technology: Email automation, LMS, chatbot integration
Evidence
- Copies of newsletters
- Analytics on opens and clicks
- Micro-learning logs
KPIs
- Number of communications sent per quarter
- Average engagement rate
- Topic coverage diversity
Low-Cost / Open-Source Options (MSME)
| Purpose | Tool | Notes |
|---|---|---|
| Newsletter | Mailchimp Free | Metrics and templates |
| Automation | n8n | Schedule and delivery |
| Micro-learning | Google Classroom | Short modules |
Common Pitfalls
- Irregular cadence
- Overly technical content
- No measurement of impact
Compliance Mapping
| Standard | Clauses / Notes |
|---|---|
| ISO/IEC 27001 | 7.3 (Awareness) |
| DPDP Act 2023 | Sec 10 (Accountability & Training) |
| NIST CSF 2.0 | PR.AT / GV.MA |
| NIRMATA Mapping | AC-Q11 keeps awareness continuous and current. |