Question: Does the organization monitor key resilience metrics and report them to management?
Why This Matters
Without metrics, continuity maturity remains subjective. Quantitative indicators help management prioritize investment and oversight.
Maturity
No resilience metrics defined.
Isolated metrics collected during audits.
Key performance and risk indicators established.
Reports generated quarterly for management review.
Metrics integrated with risk and compliance dashboards.
Automated resilience scorecard and predictive analytics.
How to Level Up
| From → To | Actions | |—|—| | 0 → 1 |List basic resilience indicators (RTO adherence, test completion). | | 1 → 2 |Define KPIs and KRIs formally. | | 2 → 3 |Establish reporting cadence and responsibility. | | 3 → 4 |Integrate with risk dashboards. | | 4 → 5 |Automate analytics and trend insights. |
Enablers
- People: BCM Lead, Risk Manager, IT DR Owner
- Process: Measure → Report → Improve
- Technology: Dashboard, analytics tool
Evidence
- Metric definitions
- Reports and dashboards
- Management review minutes
KPIs
- RTO adherence rate (%)
- Number of overdue tests
- BCM maturity index trend
Low-Cost / Open-Source Options (MSME)
| Purpose | Tool | Notes | |—|—|—| | Dashboards | Metabase | BCM performance trends | | Tracking | Airtable | KPI register | | Alerts | n8n | Report reminders |
Common Pitfalls
- Metrics not tied to objectives
- Reports ignored by leadership
- Manual updates leading to errors
Compliance Mapping
| Standard | Clauses / Notes | |—|—| | ISO 22301 | 9.1 / 9.3 | | ISO 27001 | A.9.1 / A.10 | | NIST CSF 2.0 | GV.MA / RS.MI | | NIRMATA Mapping | BC-Q11 embeds continuity performance management. |