Question: Does the organization use gamification or incentive programs to motivate secure behavior?
Why This Matters
Gamification turns training into participation. Recognition and rewards drive repeat engagement and reinforce secure habits.
Maturity
0 — Unaware
No rewards or engagement activities.
No rewards or engagement activities.
1 — Ad Hoc
Occasional recognition emails.
Occasional recognition emails.
2 — Defined
Gamified quizzes or leaderboards introduced.
Gamified quizzes or leaderboards introduced.
3 — Managed
Monthly contests with participation tracking.
Monthly contests with participation tracking.
4 — Integrated
Security champions rewarded for advocacy.
Security champions rewarded for advocacy.
5 — Optimized
Continuous gamified learning integrated with LMS analytics.
Continuous gamified learning integrated with LMS analytics.
How to Level Up
| From → To | Actions |
|---|---|
| 0 → 1 | Recognize secure behavior in newsletters. |
| 1 → 2 | Introduce quizzes with points or badges. |
| 2 → 3 | Run monthly challenges with small rewards. |
| 3 → 4 | Nominate departmental security champions. |
| 4 → 5 | Link badges to LMS and performance metrics. |
Enablers
- People: CISO, HR Comms Lead, Department Heads
- Process: Design → Launch → Reward → Measure
- Technology: LMS gamification engine, survey tool
Evidence
- Leaderboard screenshots
- Reward records
- Participation analytics
KPIs
- Number of participants per cycle
- Average quiz score improvement
- Engagement rate by department
Low-Cost / Open-Source Options (MSME)
| Purpose | Tool | Notes |
|---|---|---|
| Gamification | Kahoot / Quizizz | Leaderboards and badges |
| Tracking | Airtable | Points register |
| Certificates | Canva | Recognition templates |
Common Pitfalls
- Rewards lose value if rare or biased
- No public recognition
- Focus on competition over learning
Compliance Mapping
| Standard | Clauses / Notes |
|---|---|
| ISO/IEC 27001 | 7.3 (Awareness) |
| DPDP Act 2023 | Sec 10 (Accountability & Training) |
| NIST CSF 2.0 | PR.AT / GV.MA |
| NIRMATA Mapping | AC-Q09 motivates secure behavior through engagement. |