Question: Does the organization measure cultural maturity and behavioral indicators of security awareness?
Why This Matters
Awareness without behavior change is ineffective. Cultural measurement turns perception into actionable data.
Maturity
0 — Unaware
No measurement of culture or behavior.
No measurement of culture or behavior.
1 — Ad Hoc
Informal feedback from training sessions.
Informal feedback from training sessions.
2 — Defined
Annual surveys on awareness and attitude.
Annual surveys on awareness and attitude.
3 — Managed
Behavioral KPIs collected (e.g., phish reporting rate).
Behavioral KPIs collected (e.g., phish reporting rate).
4 — Integrated
Metrics correlated with incident rates and policy violations.
Metrics correlated with incident rates and policy violations.
5 — Optimized
Continuous sentiment analysis and culture dashboards.
Continuous sentiment analysis and culture dashboards.
How to Level Up
| From → To | Actions |
|---|---|
| 0 → 1 | Gather qualitative feedback post-training. |
| 1 → 2 | Launch annual awareness survey. |
| 2 → 3 | Track behavioral KPIs (incident reports, phish reporting). |
| 3 → 4 | Correlate KPIs with incident and audit data. |
| 4 → 5 | Implement culture dashboard and sentiment analytics. |
Enablers
- People: CISO, HR Analytics, Communications Lead
- Process: Collect → Analyze → Report
- Technology: Survey tool, analytics platform
Evidence
- Survey results and analysis
- Behavioral KPIs reports
- Culture dashboard screenshot
KPIs
- Participation rate in surveys
- Number of reported security incidents by staff
- Culture index trend year over year
Low-Cost / Open-Source Options (MSME)
| Purpose | Tool | Notes |
|---|---|---|
| Survey | Google Forms | Simple questionnaire |
| Analytics | Metabase | Score visualization |
| Sentiment | MonkeyLearn | Free NLP API for tone analysis |
Common Pitfalls
- Survey fatigue without action
- Ignoring negative feedback
- No link to incident metrics
Compliance Mapping
| Standard | Clauses / Notes |
|---|---|
| ISO/IEC 27001 | 7.3 / 9.1 |
| DPDP Act 2023 | Sec 10 (Accountability Evidence) |
| NIST CSF 2.0 | GV.MA / PR.AT |
| NIRMATA Mapping | AC-Q07 quantifies security culture. |